1. Cancellation 12 Hours or More Before Puja
If a user cancels a confirmed puja booking at least 12 hours before the scheduled puja start time, the user will be eligible for a 100% refund of the amount paid for the booking.
No cancellation charge will be deducted.
Example: If the puja is scheduled for 20 October at 10:00 AM, cancellation must be made on or before 19 October at 10:00 PM to qualify for a full refund.
2. Cancellation Less Than 12 Hours Before Puja
If a user cancels a confirmed booking less than 12 hours before the scheduled puja start time, the cancellation will be considered a Late Cancellation.
In such cases:
- Any advance or booking confirmation amount already paid will be non-refundable.
- Any remaining amount that has not yet been paid will not be charged.
- The booking will be cancelled and the Pandit Ji's slot will be released.
Example: Total Puja Price: ₹5,000 Advance/Confirmation Amount Paid: ₹500 Remaining Amount: ₹4,500
If the user cancels less than 12 hours before the scheduled puja, the ₹500 advance amount will not be refunded, while the remaining ₹4,500 will not be charged.
3. Pay Later Bookings
Where PujaKaaj provides a Pay Later option, users may be required to pay a specified advance or confirmation amount to confirm and reserve the booking.
The remaining amount may be paid according to the payment terms displayed at the time of booking.
For Pay Later bookings:
Cancellation 12 hours or more before the puja: The advance/confirmation amount paid by the user will be fully refunded.
Cancellation less than 12 hours before the puja: The advance/confirmation amount will be non-refundable, but the user will not be required to pay the remaining unpaid amount.
4. Booking Without Any Advance Payment
If PujaKaaj allows a booking to be placed without any advance payment, such booking may remain in Pending Confirmation status until the required confirmation conditions are completed.
PujaKaaj may specify a time limit within which the user must confirm the booking or make the required advance payment.
If the required confirmation is not completed within the specified period, the booking may be automatically cancelled and the reserved slot may be released.
A booking will be considered fully confirmed only when its status is shown as Confirmed on the PujaKaaj platform.
5. Cancellation After Puja Start Time
Once the scheduled puja start time has arrived or the puja has already started, the booking cannot normally be cancelled.
Any amount already paid for the booking will be non-refundable.
Any exceptional situation may be reviewed by PujaKaaj Support on a case-by-case basis.
6. User No-Show
If the user does not attend or is unavailable at the scheduled date, time, or agreed location and has not cancelled the booking within the eligible cancellation period, the booking may be treated as a No-Show.
In case of a No-Show:
- Any amount already paid will be non-refundable.
- The booking will be considered completed/cancelled for cancellation-policy purposes.
- Repeated No-Shows or misuse of the booking system may result in booking restrictions on the user's account.
7. Cancellation by Pandit Ji
If the assigned Pandit Ji becomes unavailable, PujaKaaj may make reasonable efforts to assign another suitable Pandit Ji for the same booking.
If a suitable replacement cannot be arranged and the puja cannot be fulfilled, the user will be eligible for a 100% refund of the amount paid for that booking.
The user will not be charged any cancellation fee in such cases.
8. Cancellation by PujaKaaj
PujaKaaj may cancel a booking in exceptional circumstances, including situations where the service cannot reasonably be fulfilled.
If PujaKaaj cancels a confirmed booking and an alternative arrangement cannot be provided, the user will receive a 100% refund of the amount paid for the affected booking.
9. Refund Processing
All eligible refunds will generally be initiated to the original payment method used to make the payment.
After PujaKaaj initiates the refund, the time required for the amount to appear in the user's bank account, UPI account, card, or other payment method may depend on the respective bank, payment gateway, or payment service provider.
10. Rescheduling a Puja
Users may request to reschedule a puja before its scheduled start time.
Rescheduling is subject to:
- Pandit Ji availability;
- availability of the requested date and time; and
- confirmation through the PujaKaaj platform.
A rescheduling request will not be considered confirmed until the new date and time are approved and reflected in the booking.
PujaKaaj reserves the right to treat certain last-minute rescheduling requests as cancellations where the original Pandit Ji or requested time slot cannot be accommodated.
11. Cancellation Time
For determining refund eligibility, the cancellation time recorded by the PujaKaaj system will be considered.
The 12-hour period will be calculated based on the scheduled start time of the puja.
12. Refund Eligibility Summary
- 12 hours or more before scheduled puja:
- 100% refund of the amount already paid.
- Less than 12 hours before scheduled puja:
- Advance/confirmation amount is non-refundable. Any remaining unpaid amount will not be charged.
- After scheduled puja start time:
- No refund of the amount already paid.
- User No-Show:
- No refund of the amount already paid.
- Pandit Ji/PujaKaaj cancellation where no suitable replacement can be provided:
- 100% refund of the amount paid.
13. Misuse of Booking System
Users should make bookings only when they genuinely intend to avail the puja service.
Repeated last-minute cancellations, No-Shows, fraudulent bookings, or misuse of the Pay Later facility may result in:
- removal of Pay Later eligibility;
- requirement of full or higher advance payment for future bookings; or
- temporary or permanent restriction of booking privileges.
PujaKaaj may take reasonable measures to protect Pandit Ji and the platform from fraudulent or abusive booking activity.
14. Contact & Support
For any cancellation, refund, or booking-related issue, users may contact PujaKaaj Support through the contact details provided on the PujaKaaj platform.
Users should provide their Booking ID and registered contact details so that the support team can review the booking.
Contact PujaKaaj Support →By making or confirming a booking through PujaKaaj, the user acknowledges that they have read, understood, and agreed to this Refund & Cancellation Policy.